Privacy Policy

1. Introduction and Scope

Mahkota Family Law Services ("we", "us", "our") is committed to handling personal information responsibly and in accordance with the Personal Data Protection Act 2010 (PDPA 2010) of Malaysia. This Privacy Policy applies to all individuals who visit our website at mahkota.biz, submit an enquiry, or engage with our legal services.

By using our website or services, you acknowledge that you have read and understood the practices described here. If you have any questions, we welcome you to reach out at any time.

2. Data We Collect

We may collect the following categories of personal information:

• Full name and contact details (phone number, email address)
• Postal or residential address
• Information you share through our contact form or correspondence
• Browsing data, including pages visited, time spent, and referral source
• Cookie identifiers and device/browser information
• Any further details you choose to share in relation to your family matter

3. How We Collect Information

Your data reaches us through:

• The contact form on our website when you submit an enquiry
• Direct email or telephone communication
• Cookies and website analytics tools operating in the background
• In-person consultations or meetings, where notes may be taken

4. Legal Basis for Processing

Under the PDPA 2010 and applicable principles, we process your personal data on the following grounds:

• Consent — where you have willingly provided your information to us
• Contract performance — to deliver the legal services you have engaged us for
• Legitimate interests — to improve our website and communications
• Legal compliance — to meet obligations under Malaysian law, including Bar Council requirements

5. How We Use Your Information

Your information is used solely to serve you well. Specifically, we use it to:

• Respond to your enquiries in a timely and considered manner
• Arrange and manage consultations or legal proceedings on your behalf
• Prepare and review documentation relevant to your family matter
• Send service updates or correspondence directly related to your case
• Fulfil our legal and professional obligations under Malaysian law
• Improve the clarity and usefulness of our website

We do not use your information for unsolicited marketing, and we will not sell your data to any third party.

6. Data Sharing

We share your information only where necessary and appropriate:

• Courts and tribunals — where your case requires it, under professional privilege
• Authorised counsel or experts — only with your knowledge
• Service providers — such as secure email hosting or IT support, bound by confidentiality
• Regulatory bodies — such as the Bar Council of Malaysia, where required by law

Any third parties with whom we share data are required to handle it with the same care we apply.

7. Data Retention

We retain personal information only for as long as is necessary. For general enquiries, we typically hold records for up to 12 months. For active legal matters, we retain records for a minimum of 7 years following closure of the matter, in line with professional practice requirements under Malaysian law.

8. Data Protection Measures

We take the security of your information seriously. Our measures include:

• Encrypted communication channels (TLS/SSL) for all data transmission
• Restricted internal access — only staff who need information to serve you may view it
• Regular review of data handling practices
• Secure physical file management where paper records are kept
• Incident response procedures to address any breach promptly and transparently

9. Cookies

Our website uses cookies to function properly and to understand how visitors use our pages. Cookies are small text files placed on your device. Some are essential for site operation; others help us understand which content is most useful. Please see our Cookie Policy for detailed information, including how to manage your preferences.

10. Your Rights Under Malaysian Law

Under the PDPA 2010, you have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — ask us to correct inaccurate or incomplete information
• Withdraw consent — where processing is based on consent, you may withdraw it at any time
• Limit use — request that we restrict how your data is used in certain circumstances
• Raise concerns — direct a complaint to the Department of Personal Data Protection (PDPD) Malaysia

To exercise any of these rights, please contact us directly. We will respond within 21 days.

11. Third-Party Links

Our website may contain links to external resources or partner organisations. We are not responsible for the data practices of those external sites. We encourage you to review their privacy policies before providing any information.

12. Children's Privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect personal information from anyone under 18. If you believe a minor has submitted information to us, please contact us so we can address it promptly.

13. International Data Transfers

We process all personal data within Malaysia where possible. Should any data need to be transferred internationally (for example, where cloud services are hosted abroad), we ensure that appropriate safeguards are in place in accordance with the PDPA 2010.

14. Policy Updates

We may update this policy from time to time to reflect changes in our practices or applicable law. The revised version will be published on this page with an updated date. Continued use of our website following any update constitutes your acceptance of the revised terms.

15. Contact — Data Enquiries

If you have any questions about this policy or how your information is handled, please reach out:

• Email: [email protected]
• Address: Level 14, Menara Maxis, Jalan Ampang, 50450 Kuala Lumpur
• Phone: +60 3-2178 6403